• Profile

Service Desk Analyst

Location:
Whiteley
Reference:
4280
Job Description
At Leidos we think beyond today’s problems to create a better future.
We’re transforming tomorrow; what impact will you make?

We are hiring a Service Desk Analyst for our Whiteley office. Applicants must be eligible to acquire SC Clearance.

THE ROLE YOU WILL PLAY

  • Resolving technical problems and answering queries in support of internal and external computer hardware, software, network, and telecommunications systems
  • Successful diagnoses, identification, and isolation of problems based upon comments and complaints
  • Researches and analyses problems utilizing own expertise, historical database records
  • Routing calls to available specialists in more complex and difficult cases
  • Respond promptly with appropriate solutions
  • Alerts management to recurring problems and patterns of problems
  • Logging calls using relevant toolset whilst adhering to agreed SLAs where possible
  • Provide remote support for dial in users including the use of VPN
  • Support of mobile devices and encrypted USB memory sticks
  • Profile and support Restricted LAN Interconnect and Shared Working Environment accounts
  • Write, update and maintain written processes and procedures
  • Send System Alert and outage communications to user base

WHAT DO WE DO FOR YOU?

We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

We provide an employment package that attracts, develops and retains only the best in talent.

If you are interested in applying for this role please click the APPLY button.

Our company headquarters is located in Reston, Virginia. Outside of the United States, we operate in 30 countries around the world with more than 2,000 employees in global locations. Our largest concentrations are in Australia and the United Kingdom where we continue to expand our local footprint.

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